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We are Hiring

Location: Visakhapatnam
Department: Insurance BPO Services
Experience: 1 - 3 years

Job Description:
We are looking for smart, energetic, and dedicated candidates with 1-3 years of experience to join our team as Insurance Process Associates. In this role, you will support our insurance back-office operations by efficiently handling various tasks and ensuring smooth process execution.

Responsibilities:

  • Assist in insurance-related processes, including data entry, claims processing, certificates, policy checking, preparing quotes, and other tasks.
  • Experience working with Agency Management Systems like AMS360, Applied EPIC, Saggita , Ezlynx and Hawsoft, Rating Applications, and other software applications is a plus.
  • Handle client queries and provide solutions in a timely and professional manner.
  • Work collaboratively with team members to meet service targets and deadlines.
  • Manage multiple tasks effectively while maintaining attention to detail.
  • Provide high-quality customer service, ensuring a positive client experience.

Requirements:

  • Minimum of 1-3 years of experience in the BPO industry.
  • Strong verbal and written communication skills.
  • Excellent organizational and evaluation abilities.
  • Ability to multitask and prioritize critical functions.
  • Strong interpersonal skills and a collaborative team player.
  • Excellent communication and customer service skills.

Benefits:

  • Competitive salary with outstanding earning potential.
  • Opportunities for growth and career advancement.
  • Dynamic work environment with a focus on team collaboration and success.

If you're ready to take on new challenges and join a fast-paced team, apply today to become an Insurance Process Associate

Please e-mail resumes to jobs@ventureoffshore.net OR call our HR on 767 488 7843

Location: Visakhapatnam
Department: Insurance BPO Services
Experience: 5 - 8 years

Job Description:
We are seeking a dynamic and experienced Team Manager to lead our Insurance Process team. The ideal candidate will have strong leadership skills and a background in insurance-related processes. As a Team Manager, you will oversee a team of Insurance Process Associates, ensuring efficiency, quality, and timely completion of tasks related to claims processing, data entry, policy checks, and other key insurance services.

Responsibilities:

  • Lead, mentor, and manage a team of Insurance Process Associates to ensure smooth execution of insurance-related processes such as data entry, claims processing, certificate management, policy checks, and quote preparation.
  • Monitor team performance and provide coaching to enhance productivity and quality of service.
  • Ensure the team meets service targets and client expectations by maintaining consistent workflow and adherence to established processes.
  • Collaborate with other departments to resolve issues, improve processes, and ensure overall operational success.
  • Assist with the training and development of new team members.
  • Handle client queries and ensure timely and professional resolution.
  • Ensure proper documentation and compliance with industry standards and regulations.
  • Manage and maintain accurate records of all tasks and projects.
  • Utilize Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft) and rating applications to streamline processes and improve workflow.

Requirements:

  • 5-8 years of experience in the BPO or Insurance industry, with at least 2 years in a leadership or team management role.
  • Experience working with Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft), rating applications, and other software applications is a plus.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize critical tasks in a fast-paced environment.
  • Strong interpersonal and team management skills.
  • Proven track record of improving team performance and client satisfaction.

Benefits:

  • Competitive salary with performance-based incentives.
  • Opportunities for career growth and development.
  • Dynamic and supportive work environment.

If you're a motivated leader with a passion for the insurance industry and team management, apply today to join our team as a Team Manager – Insurance Process.

Please e-mail resumes to jobs@ventureoffshore.net OR call our HR on 767 488 7843

Location: Visakhapatnam
Department: Insurance BPO Services
Experience: 8-12 years

Job Description:
We are looking for an experienced and strategic Operations Manager to oversee our Insurance BPO operations. The ideal candidate will have 8-12 years of experience in the BPO or insurance industry, with a proven track record of managing teams, optimizing processes, and driving operational excellence. As an Operations Manager, you will be responsible for overseeing the entire insurance process workflow, ensuring high standards of service quality, operational efficiency, and client satisfaction.

Responsibilities:

  • Lead and manage the day-to-day operations of the Insurance BPO team, including claims processing, data entry, certificate management, policy checks, quote preparation, and other insurance-related tasks.
  • Develop, implement, and monitor operational strategies to improve productivity, quality, and service delivery.
  • Oversee the performance and development of Team Managers and their respective teams, providing guidance and support to ensure adherence to processes and achievement of targets.
  • Analyze operational performance metrics and implement improvements to enhance efficiency, reduce costs, and ensure service excellence.
  • Collaborate with other departments and senior leadership to resolve issues, optimize workflows, and align processes with company goals.
  • Ensure compliance with industry regulations, client requirements, and internal standards across all operations.
  • Work with Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft), rating applications, and other software to drive process improvements and maintain accuracy in deliverables.
  • Manage client relationships, ensuring their expectations are met and fostering long-term partnerships.
  • Lead training and development programs for operational teams to enhance skills and improve service quality.
  • Monitor client feedback and implement corrective actions to maintain high levels of client satisfaction.
  • Provide regular reports to senior leadership on operational performance, challenges, and areas for improvement.

Requirements:

  • 8-12 years of experience in the BPO or insurance industry, with at least 3-5 years in an operations management role.
  • Strong experience with Agency Management Systems (AMS360, Applied EPIC, Saggita, Ezlynx, Hawsoft) and rating applications is a plus.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage large teams, optimize processes, and drive operational success.
  • Strong problem-solving and decision-making capabilities.
  • Experience in managing budgets, forecasting, and meeting financial targets.
  • In-depth knowledge of insurance processes, regulations, and industry best practices.
  • Ability to thrive in a fast-paced, dynamic environment.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • Collaborative and results-driven work environment.

If you are a seasoned operations leader with a passion for driving efficiency and delivering exceptional results in the insurance BPO space, apply today to join our team as an Operations Manager.

Please e-mail resumes to jobs@ventureoffshore.net OR call our HR on 767 488 7843

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